FAQs & Help Centre
A Letter To Our Customers – Coronavirus
A Letter To Our Card Holders,
Thank you so much for purchasing a Town City Card and using it to support local businesses.
I run the scheme as a family business, so appreciate the economic challenges that face us all.
We are living in unprecedented times and I want to offer the following:
1. A ‘pause’ to your Town City Card membership from 20th March 2020.
2. When the Government gives businesses permission to re-open a free card* will be issued with either a 31st December 2021 or 31st December 2022 expiry date (whichever gives a full year)
3. Myself & my new business partner are working hard to provide businesses with a new platform so you can buy from them online. This will include Gift Vouchers and food ordering.
4. Grab a jam jar, put any money that you would have spent with a shop, day out or restaurant so you can treat everyone when the pandemic is over.
Please follow the guidelines at www.gov.uk/Coronavirus
Lastly, please share local businesses news, they need your help 🙂
* The new cards will either be Digital or a more sustainable material rather than PVC. Existing cards will need to be swapped in town so keep your card in the jam jar!
What are Town City Cards?
Town City Cards are an annual membership. Members can redeem any of the discounts listed on this website. You don’t have to live in the town or city to buy one. However, you must have a valid Town City Card to redeem the discounts.
Can I use my Town City Card in other towns?
Town City Cards have different designs but you can use them with all of the attractions, businesses, restaurants & shops listed on this site & the Town City Card app. This means that if you own, for example, a Hastings Card you can use it it Battle, Bexhill, Eastbourne, Hailsham, Hastings, St Leonards, Rye, Uckfield & across Sussex.
How do I get the discount or offer?
Easy. You show your Town City Card and ask for the discount or offer. The business owner will check the expiry date on your card & give you the discount or offer. What’s brilliant is that you do not have to collect points, print our vouchers or remember to download a coupon.
Can I share my Town City Card?
Yes, you can. However, for some discounts you may need more than one Town City Card. Read the terms & conditions that are listed with every discount.
Do I have to have a Town City Card to get the discount?
Yes, we have asked local businesses to only give you the discount when they have checked your valid Town City Card.
What the difference between the 1066 Card, Battle Card, Bexhill Card, Eastbourne Card, Hailsham Card, Hastings Card, Marshall Tufflex Card, Pirate Card, Rye Card, St Leonards Card, Uckfield Card?
uApart from the logos they are the same. Town City Cards are accepted by all the businesses featured on towncitycards.com
What is a valid Town City Card?
Every Town City Card has an expiry date. Cards expire on the 31st December every year.
When your membership expires you must buy a new Town City Card to continue your access to the Discounts. This website lists all the places where you can buy the card in town. You can also buy your Town City Card from this website.
Do I need to register the Town City Cardto activate it?
Yes, you do have to activate your Town City Card. You can do so here www.towncitycards.com
What happens if I lose/damage my Town City Card?
If you can provide proof of purchase (ie a receipt) and a Police reference number we will send you a new Town City Card(£8 to cover admin & p&p)
What happens if I am refused a discount?
We have agreed all the discounts with the business owners. If you are refused the discount be polite & ask to speak to the manager.
It may be that the offer has terms & conditions attached to it or there is a new member of staff who is unaware of the discount.
We work hard to keep the website & apps updated for your enjoyment. Contact us here if you need to raise an issue.
Town City Card window stickers are displayed on shop & restaurant windows. The business will also be featured on the our websites.
How can my business be included on the Town City Card websites?
Please click here to feature your business. This is a free marketing tool for your business. All we require is a discount for our members to redeem. Due to the changing nature of MLM & affiliate businesses we are unable to promote these to our membership.
Will new discounts be added?
Yes, loads. In the last year many businesses have closed & new ones have opened. You will have the benefit of many new discounts to replace the ones that expire
Hopefully you can find the information you require by reading through our FAQs.
If not please use the form below to contact us & we will reply within 72 hours.
TownCityCards.com Company No. 09091576